REMENTE PRIVACY POLICY & TERMS OF SERVICE
We are delighted and humbled to have you using our products and services (“the Service/s”). By installing our mobile or web application or in any way using or accessing our Services, you accept this Privacy Policy & Terms of Service (“Terms”) and the processing of your personal data. Therefore, it is really important that you carefully read through these Terms.
REMENTE PRIVACY POLICY
Last Updated: November 11, 2021
Remente wants to help you grow as a person by helping you reach your goals, implement good habits, improve health and balance your life while providing you the best possible experience. In order to do this, we need to understand how you use and interact with the Services, to deliver an exceptional service that is personalized and relevant to you. This is done by collecting and processing personal data from you, as detailed below.
Your privacy and the security of your personal data is of the utmost importance to us. This Privacy Policy has been created to explain how and why we gather, store, share and use your personal data – as well as outline when and how you choose to share your personal data and the choices and controls you have around that.
INFORMATION ABOUT PERSONAL DATA WE COLLECT FROM YOU
When you register for our Services, we collect personal data from you such as your email address, and if you register through Facebook or Google, your first and last name. Depending on how you continue to use the Services, you will regularly upload personal data onto your account such as; goals and goal plans, images, tasks, your mood ratings, mood comments/tags and life assessments. As we continuously work to improve our Services, additional personal data may be collected from you. In such cases, we will notify you when the personal data collection takes place.
DATA PROCESSING THAT IS NECESSARY TO PROVIDE THE SERVICES
As a part of offering the Services to you, we process the personal data that you provide us with at the time of registration, such as:
- First and last name
- Date of birth
- Country of residence
- Device identifier, i.e. information on what device, IP-address etc you use to register and log on to the Services
As you continue to use the Services, you will regularly provide Remente with further personal data. From the nature of the Services, it follows that we must process such data that you upload to the Services to enable the Services. For example, we will process your goals and tasks, mood & life assessment ratings, images and notes related to these to enable the monitoring and presentation of your personal goals, day plans, mood history and life assessments. For us to be able to offer the Services to you, we need to process this data.
If you connect to the Services using a Third-Party Application (e.g. Google, Apple HealthKit, Facebook), Remente will collect and use your personal information from such Third Party Applications. Personal information could be your username, name, profile picture, country, hometown, email address, date of birth, gender as well as such health data that you choose to synchronize with our Services.
Some of the data mentioned above, collected from you and processed by Remente for certain features of the Services, is possible for us to delete and cease processing for the future if you so require, without you having to terminate your use of the entire Services, i.e., not all data (submitted over time by you to us either directly or through third-party services) is required for you to still be able to use the Services. If you want us to cease processing certain data about you under this category, we will inform you about the consequences of such a cease, i.e., how it will affect your use of the features of the Services.
PROFILING OF YOUR DATA
The purpose of Remente is to help our users grow by helping them reach their goals, implement good habits, improve health and balance their lives, based on profound knowledge and the latest research and science in regards to these aspects. We cooperate with psychologists, behavioral experts, mental training coaches, neuroscience researchers and memory athletes to enable this and be at the forefront of research. To be able to offer you as a user the most relevant features of the Services that will help you grow in accordance with our purpose, we also analyze the usage of the Services
When analyzing the usage of the Services, Remente will process certain data for profiling. Profiling means that we process your and other users’ personal data to analyze or predict aspects of your use of the Services, behavior and location connected to reaching your goals, rating mood, improving health and work-life balance.
The data we process will be user habits where we will track actions taken by you. Examples of such user habits are when you take actions on the Services, move between screens and press buttons. We do this profiling to monitor how engaged users are in different features of our Services, to find out ways to make the Service more effective in line with our purpose, to vary the features or content to better match your individual usage patterns and preferences, and to help you grow as a person.
Please note that the profiling of your data can also be used as the basis for marketing towards other new potential customers on platforms other than the Services, such as other social media platforms (e.g. Facebook, Instagram). This is called a look-a-like-process of recruiting new customers, and it does not mean that you will receive any marketing. Nor does it mean that any other third parties will gain access to your data for any other purpose than for Remente to reach new customers. Third-party providers such as social media will only process your data on behalf of Remente as processors. For more on this, see under TRANSFER OF DATA below.
The description above of how Remente processes your personal data for profiling purposes does not require any consent as a legal ground to be processed. If this should be the case, i.e. if, under relevant personal data regulation, consent is required for the use as described above, you hereby give your consent to Remente using your personal data as defined above for profiling, for the purpose of improving the Services and for providing customer support.
DATA PROCESSING BASED ON CONSENT AS THE LEGAL GROUND FOR MARKETING
You hereby consent to Remente using your personal data for profiling and marketing purposes via emails, notifications, or other messages, by Remente or Remente’s selected business partners. Profiling will be used for marketing purposes to enable personalized and relevant offers to you, based on your preferences, see more above under PROFILING OF YOUR DATA.
Apple HealthKit data (such as motion, fitness and health data captured by Apple HealthKit) is excluded from this consent and will not be used for marketing or advertising purposes, including by third parties.
Marketing will only be sent to you by Remente; no personal data will be transferred to third parties for marketing purposes, other than possibly to service providers on assignment by Remente. However, these providers do not have any rights to use the data for any other purposes than to what they have been assigned to on behalf of Remente.
CUSTOMER RELATIONSHIP AS THE LEGAL GROUND
Worth noting is that marketing sent by Remente to you on the basis of a customer relationship as a legal ground for processing personal data does not require a consent. Such data will be processed and used in compliance with relevant personal data regulation.
OPTING OUT FROM REMENTE’S MARKETING
In case you do not want Remente to use your personal data for the purpose of marketing, you may at any time opt-out from receiving any further messages by clicking the “unsubscribe” link at the bottom of such a message, or by using such opt-out features as are available in the app settings in the Services.
HOW WE USE COOKIES
Remente uses cookies in order to function properly. This means that we like to eat cookies at the office, but the cookies we are referring to in this Privacy Policy are of a different kind. In this case, a cookie is a small text file created by the websites and apps you visit and may contain information about you as a visitor to help recognize you as a user and keep track of your preferences. These text files are stored on your device and can, among other things, keep you from having to remember your password. Information from cookies may be used to improve the user experience and/or the Services and to target marketing campaigns and offers to our customers.
We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them). If your internet browser is set and configured to accept cookies, you consent to the use of cookies.
If you do not accept cookies, you can prevent cookies from being saved on your computer by changing the settings of your web browser. You can also delete cookies which have been previously stored. In such cases, please refer to the help section of your internet browser. If you choose not to accept cookies, you can still use our Services, but their functionality may be somewhat limited.
TRANSFER OF DATA
Personal data collected from you may be shared with third-party providers of Remente that process personal data on behalf of Remente; such as server hosting providers, data storage providers, companies carrying out system and sales performance monitoring, customer support system providers and payment service providers. These service providers will be considered processors of your personal data.
At times, some of your personal data may be transferred to and processed by processors, as described above, that are established in the United States or other countries (some of which will be outside the EEA). Remente will always apply safeguards to protect your personal data from unauthorized disclosure. We may also transfer your personal data in the event that our business (or part of it) is sold, for instance as part of a merger or acquisition. In case of transfer of data to third parties that are outside of the EU or EEA and that do not offer an adequate level of data protection, Remente will apply the EU Commission’s model clauses and/or binding corporate rules, or similar instruments/mechanism, for the safeguarding of integrity and security.
In no event does Remente transfer personal data to third parties with the right for such parties to use the data other than on behalf of Remente.
Remente may further disclose your personal data in order to comply with a legal or regulatory obligation if we reasonably believe that this is required by law, regulation or other legislation, or in order to protect and defend Remente, our business partners or users’ rights and interests, subject always to relevant applicable personal data regulation.
HOW TO RECTIFY PERSONAL DATA
You have the right to request access to and rectification or erasure of your personal data that Remente is processing. If your request for rectification concerns data that is necessary for Remente to offer the Services, such requests will have the effect that your account at Remente will be terminated. If you wish to exercise this right, please contact us at support@remente.com. An application shall be made in writing and must be signed by you. Alternatively, you can also rectify your personal data by deleting your account via the settings of the Services.
PORTABILITY OF YOUR DATA
You have the right to receive your personal data which you have provided to Remente, in accordance with relevant personal data regulation, provided that such request does not adversely affect the rights and freedoms of others.
QUESTIONS AND COMPLAINTS REGARDING PROCESSING OF YOUR PERSONAL DATA
If you have any questions or complaints about our processing of your personal data, you are welcome to contact us at support@remente.com. You also have the right to lodge a complaint with a supervisory authority.
SECURITY OF THE PERSONAL DATA WE PROCESS
The security and integrity of your personal data are important to us. In addition to complying with applicable relevant personal data regulation, we use accepted industry standards, technologies, and procedures, such as firewalls, security software, etc., in order to protect the integrity of your personal data and to prevent any unauthorized access.
Even though we try our best, no system can be 100% secure. Despite our efforts, there is always a risk of unauthorized access to your personal data. By using our Services, you assume this risk. We urge you to use a unique and strong password to your user account on the Services as well as to protect such password. To minimize the risk of unauthorized access, you should also limit access to your mobile phone, tablet, computer, and browser and log out after having used the Services.
We promise to notify suitable authorities of data breaches, and we will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
AGE LIMITATION
If you are under age 13, you are not allowed not submit any personal data through our Services. Further, we encourage parents and legal guardians to monitor their children’s Internet use and to help us in enforcing our Privacy Policy by instructing their children to never provide any personal data through our Service without their permission.
Children between the ages 13 to 15 are allowed to use the Services, provided that we have received consent from their parents and legal guardians. If you become aware that a child under the age of 13 has submitted personal data to us, or a person between the ages 13 and 15 years has submitted personal data to us without parental or legal guardian consent to use the Services, please contact us at support@remente.com.
CHANGES TO OUR PRIVACY POLICY
It may become necessary to make changes to this Privacy Policy from time to time. Therefore, we reserve the right to update and/or modify this Privacy Policy at any time by giving notice to you. Please review this Privacy Policy frequently, and especially before you register an account with us. The date of the last modification is listed at the bottom of this Privacy Policy.
CONTACT
We will communicate with you by email and notices posted on your mobile device. If you do not wish to receive notices on your mobile device, you can always turn off this service. Please be aware that if you unsubscribe from our mailing list you will still be receiving answers to your questions sent to our support but you will not be receiving promotional emails.
We welcome your feedback and questions regarding our Services. If you have any questions, feedback or suggestions regarding our Privacy Policy, please contact us at support@remente.com.
PERSONAL DATA CONTROLLER
Responsible for the processing of your personal data is:
COMPANY NAME: Remente AB
CORPORATE IDENTITY NO: 556863-5329
ADDRESS: Stora Badhusgatan 18-20, 411 21 Göteborg, Sweden
E-MAIL: support@remente.com
